Privacy Policy

This Privacy Policy explains how Proaño Development (“we,” “us”), operated by Karla Proaño in Bergen County, New Jersey, collects, uses, shares, and protects personal information when you visit proanotherapy.com, contact us, book a service, join our email list, or buy a product or course. We do not sell your personal information.

Your use of this site is subject to this Privacy Policy and to our Terms & Conditions. By using the site or giving us your information, you acknowledge that you have read and understand this Privacy Policy and how your information will be handled. If you do not agree with it, please do not use the site or share your information with us.

1. Information you give us

When	What we collect
Contact form	Name, email, phone (optional), your role, preferred language, your child’s age, and your message
Booking a service	Name, contact details, appointment times, and basic information about your family’s needs
Buying a product	Name, email, billing address, and order details. Card details go directly to our payment processor; we never see or store your full card number
Online course	Name, email, login details, lesson progress, and certificate details
Free guide or email list	Name (optional) and email
During services	Information you choose to share about your child, plus our notes, observations, and reports

Please do not send medical records or reports through the website form. If they are needed for a service, we will tell you how to share them safely.

2. Information collected automatically

When you visit the site, we and our tools may collect your IP address, browser and device type, pages visited, and the date and time of your visit, using cookies and similar technology. We use this to keep the site working, remember your cart and language, and understand which pages are useful. You can block or delete cookies in your browser; some features, such as the cart, may stop working.

3. Children’s information

This website is meant for parents, caregivers, and professionals, not for children. We do not knowingly collect personal information directly from children under 13. Information about a child comes only from the child’s parent or legal guardian, or with their permission. If you believe a child has sent us information directly, contact us and we will delete it.

4. How we use your information

• To answer your messages and schedule and provide services.
• To process orders, deliver downloads, and give course access.
• To issue Certificates of Completion.
• To send the free resources you request and, if you joined our list, occasional emails about new resources, courses, and events. You can unsubscribe at any time.
• To keep the site secure and improve it.
• To meet legal, tax, and accounting requirements.

Research: information from our services is never used for research or publication without your separate, written consent.

5. Who we share it with

We share information only with service providers who help us run the business, and only what they need:

• Website hosting: Bluehost
• Online store: WooCommerce
• Payments: PayPal / Stripe / WooCommerce Payments (or WooPay)
• Email list: Bluehost / Jetpack
• Scheduling: Calendly / Google
• Video sessions and courses: Google / TutorLMS / WhatsApp / Zoom
• Website statistics: Bluehost / Google Analytics / Jetpack
• Website translation: GTranslate

We may also share information if required by law, to protect someone’s safety, or as part of a sale or transfer of the business. As educators working with children, we may have a legal duty to report suspected child abuse or neglect to the authorities.

6. How long we keep it

We keep information only as long as needed: order records for 7 years for tax purposes, service notes and reports for 2 years, and email list details until you unsubscribe. Then we delete it or make it anonymous.

7. How we protect it

We use secure (HTTPS) connections, trusted payment processors, password-protected accounts, and limited access to records. No system is 100% secure, but we work to protect your information.

8. Your choices and rights

You can ask us to:

• show you the personal information we hold about you;
• correct it;
• delete it (unless we must keep it by law);
• stop sending you marketing emails.

Depending on where you live, including New Jersey, you may have additional privacy rights under state law. To make a request, email karla@proanotherapy.com. We will answer within 30 days and may need to confirm your identity first.

9. Visitors outside the United States

Our business is based in the United States, and your information is stored and processed there. By using the site from another country, you understand that your information will be transferred to the United States.

10. Links to other sites

Our site may link to other websites. Their privacy practices are their own, and we encourage you to read their policies.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows the latest version.

12. Contact us

Proaño Development · Karla Proaño · Bergen County, New Jersey, USA · karla@proanotherapy.com · +1 (201) 579-3018